Xtrim Cooling Shampoo

1. Returns

1.1. Returns are accepted only under the following conditions:

• The product is defective or damaged.
• The wrong item was sent.

2. Initiating a Return

2.1. To initiate a return, please contact our customer support team within 7 days of receiving the product. We may request that you provide photographic evidence.

2.2. Before opening the package, we strongly recommend taking clear pictures of the package itself, showing any visible damage or discrepancies.

2.3. After opening the package, take clear pictures of the product, highlighting the issue or damage.

3. Refunds and Exchanges

3.1. If your return is approved, you may be eligible for a refund or an exchange for the correct item.

3.2. Refunds will be processed to your original method of payment.

4. Shipping Costs

4.1. If the return is due to a mistake on our part (e.g., wrong item sent) or a defective product, we will cover the return shipping costs. Otherwise, the cost of return shipping is the responsibility of the customer.

5. Contact Us

5.1. If you have any questions about our return and refund policy or need assistance with a return, please contact our customer support team.

Each Bottle is made to order , to ensure highest quality and preserve the shelf life as the shampoo doesn't contain the preservatives  (parabens) which extend the shelf life. Orders will be shipped out within 7 days.